#405 Richard Carson: Diagnosing Dysfunction, One Broken System at a Time — Part One

Before Richard Carson wrote The Book of Change, he was writing letters to newspaper editors and fixing chaos in city hall.  In Part One, he retraces the early detours—from archaeology hopeful to urban planner to accidental consultant. With every chapter, one theme stayed constant: real change happens when you stop assuming and start listening. Whether it’s a time-tracking nightmare or a consultant who forgot to swap client names in the proposal, Richard’s stories cut through the noise to reveal why change fails—and what to do instead. Key Highlights of Our Interview: From Trowels to Town Halls “I was studying archaeology. Then I realized I liked systems, not shovels.” Why solving institutional puzzles beat digging for ancient ones. Everyone’s Lying—But They Don’t Mean To “The problem they describe is never the actual problem.” Richard explains why surface issues are just the smoke, not the fire. The Timecard Horror Story “They tracked every 15 minutes. It was organizational madness.” A micromanagement case study that went down in flames—and what it taught him about autonomy. Consulting Found Him First “One day I was hiring consultants. The next, I became one.” A random audit leads to a career revelation. Communication Rule #1: Pass the Grocery Store Test “If you can’t explain it in plain English in front of the broccoli stand, it’s too complicated.” What city planning taught him about clarity—and why most leaders flunk this test. Crisis Is a Terrible Thing to Waste “People don’t want to change unless there’s blood on the floor.” How to turn urgency into alignment without fearmongering. _______________________ Connect with us: Host: Vince Chan | Guest: Richard H. Carson   --Chief Change Officer-- Change Ambitiously. Outgrow Yourself. Open a World of Expansive Human Intelligence for Transformation Gurus, Black Sheep, Unsung Visionaries & Bold Hearts. EdTech Leadership Awards 2025 Finalist. 20 Million+ All-Time Downloads. 80+ Countries Reached Daily. Global Top 1% Podcast. Top 5 US Business. Top 1 US Careers. >>>180,000+ are outgrowing. Act Today.<<< See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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What’s Stopping You from Outgrowing Yourself? Change Ambitiously. Outgrow Yourself. Chief Change Officer isn’t just another podcast. It ranks in the Top 3% globally, hit #1 in Careers (US), and cracked the Top 10 in Business (US)—because it offers what others don’t: expansive human intelligence, shared by the world’s most extraordinary thinkers and doers. This is the space for transformation gurus, bold hearts, black sheep, and unsung visionaries. We go beyond digitized tips and AI-smooth talk. Here, you get real, time-tested, experience-driven wisdom—the kind that blends logic and love, art and science, hindsight and foresight. For me, this show marks career transition #18. Across 17 transitions, I’ve been mentored by global changemakers who helped me emerge stronger and freer. Now, I’m passing that power forward—through raw, unfiltered conversations with extraordinary people across cultures, industries, and identities. If you’re a growth progressive, a black horse, a visionary underdog, or someone boldly rewriting the rules—you’re already one of us. Because you are the Chief Change Officer. Our mission? To help you become wiser in action, clearer in thought, and more ambitious in motion—so you can outgrow yourself and unlock outcomes beyond imagination or calculation. A better you is already unfolding. 130,000+ followers are outgrowing. Join them on LinkedIn, Apple, Spotify, and YouTube @chiefchangeofficer.