183 | Bathtub Disaster

Sloan Dean climbed the hospitality ranks from revenue management to the CEO of Remington Hospitality in 2020, steering the company through a global crisis while leading massive expansion. With a background in engineering and finance, he brings a strategic yet people-first approach to hotel management, emphasizing leadership, innovation, and the importance of knowing "a little about a lot." Susan and Sloan talk about prioritization, transformation, and why Gen Z isn't lazy. Episode Highlights: 🛁 The CEO’s Real Job? It’s not what you think—Sloan reveals the #1 skill that makes or breaks leadership. 🛁 Ditch the Multitasking Myth—Why great leaders don’t juggle everything, they prioritize like pros. 🛁 From Revenue Management to the Corner Office—Sloan’s unexpected career path (and how 46 job interviews shaped his strategy). 🛁 What Gen Z Wants (And Why It Matters to Hotels)—How the next generation’s spending habits will transform travel. 🛁 AI in Hospitality: Hype or Game-Changer? Sloan’s take on what will get automated first (spoiler: it’s not housekeeping). 🛁 The Hardest Leadership Lesson—Why waiting too long to make personnel changes is a mistake every CEO regrets. 🛁 Flooded Hotel Rooms & Bathtub Mishaps—Sloan shares a behind-the-scenes disaster only fit for the Loading Dock.

Om Podcasten

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mavens can use to promote their businesses. Along the way, we answer burning marketing questions submitted on the Emergency Call Button and share the funniest, craziest, just-plain-weirdest stories down at the Loading Dock. Need to press the Emergency Call Button? Or have a story to share at the Loading Dock? Reach us at 850.404.9630 to be featured in a future episode.